Premium Support
Get personalized, one-on-one assistance from technical and strategic experts
Overview
How Premium Support benefits your business
Discover the advantages of using Premium Support.
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Fast-track issue resolution
Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.
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Maximize investments
Maintain your competitive advantage, knowing you have experts advising you on how to maximize your solution’s features and functionalities.
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Ensure business continuity
Adopt OpenText solutions with confidence by relying on experts who go beyond break/fix to provide preventative guidance and best practices that keep your business running.
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Manage complex IT environments
Work with the same engineer each time to get comprehensive support from an expert who is familiar with your unique environment and complexities.
Success stories
Premium Support is making a difference for businesses in every industry, in every corner of the world. Read through these stories to see how our experts have helped our customers succeed—and how they can help you and your business.
Government IT agency
To ensure always available service, this state IT agency trusts Premium Support to help as they deliver critical information, services, and support to residents when they need it most.
Learn moreT-Systems: EMEA IT service provider
When it came time to migrate their entire IT tool set, this customer counted on their partnership with Premium Support.
Learn moreAmerican business information company
Facing a growing number of open tickets and plans to expand functionality of their existing solution, this OpenText customer turned to Premium Support for assistance.
Learn moreGovernment institution
To keep systems up-to-date and ensure optimal solution health, this government institution relies on the expertise of Premium Support.
Learn moreSchwäbisch Hall: Building society
Premium Support helps this German construction financier manage tickets and day-to-day support so they can prioritize customers.
Learn moreExperience the Premium Support difference
Learn how Premium Support is like a fire brigade: identifying risks to prevent problems, fighting mission-critical fires, and coordinating an emergency response. Choose experts in one product area or across your IT landscape, for local or global coverage.
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Premium Support Engineers
Possess advanced technical knowledge of OpenText products to help you quickly fight mission-critical fires. Choose from three levels of coverage: Named Support Engineer, Solution Support Engineer, and Dedicated Support Engineer.
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Premium Technical Account Manager
Focuses on improving your software environment to maximize business continuity and minimize the frequency of new support incidents—preventing fires from happening in the first place.
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Premium Enterprise Support Manager
Optimizes your support experience as your fire chief, handling escalation management, reviewing case progress, and providing strategic guidance.
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Flexible Credits
Provide short-term support services like upgrade assistance, scheduled standby, technical mentoring, and more.
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